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Frequently Asked Questions

A few quick answers before you reach out.

Which industries does Masterpanel serve?

We cover F&B (restaurants, cafes, bars, takeaways, bakeries, food courts) and retail (supermarkets, convenience, beauty, pet shops) — single-store and chain.

Does the system support e-Invoice (MyInvois)?

Yes. Masterpanel is integrated with LHDN MyInvois for both single and monthly consolidated submissions, with dashboard and reports built in.

Can the POS keep running when the internet is down?

Yes — full offline mode lets you take orders, accept payments and print receipts; transactions sync automatically once the network is back.

How is pricing structured? Is there a monthly fee?

We offer Starter, Lite, Standard and Advanced plans, billed monthly or yearly. See /pricing or contact us for a tailored quote.

Can I trial the system? Is training included?

Yes — we offer demos and trial accounts. Every plan includes online / WhatsApp support, with optional on-site onboarding and training.

Do I need to buy my own hardware?

We support common POS peripherals (barcode scanners, scales, receipt printers) and can also supply full hardware bundles on request.